Returns & Exchanges

You have 02 days from the date of delivery to claim for the return or exchange if :

The product is damaged, stained, defected or incomplete.
The product/s must be unused, in the original packaging with labels and protective stickers attached.
The product received does not match the size ordered.
In case you receive an opened or unsealed box or packaging, please inform us immediately to avoid any claims.
Products purchased from our website must be returned to our customer services department via email at [email protected] for a return and full refund to be made.
This is only applicable for orders delivered within Pakistan.
Fragrances and Candles are neither exchangeable nor returnable.

To return an item, please email us at [email protected] with the return reason and order details.
Once our customer support team approves the return you will be requested to send the parcel to ELARA head office.
Please note that you are responsible for the cost of returning the items to us.

We aim to process all returns with 7 to 10 working days of receipt.
During busy periods please allow up to 20 working days for your return to be processed.

In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send back your purchase back to E-commerce team by contacting us via email at [email protected] within 02 days of the delivery date.
The product/s must be unused, in the original packaging with labels and protective stickers attached.
This is only applicable for orders delivered within Pakistan.

Although refunds are not typically offered, there could be exceptions. If we are unable to provide an exchange or any other solution to address the issue, if it is deemed appropriate, we might consider offering a refund. ELARA reserves the right to deny or accept any customer’s request for a refund.